If you need help or have questions that aren’t answered here, please open a support ticket through the Quick Catch platform. Go to the support section in your account and submit a ticket detailing your issue. Our team will respond as soon as possible to assist you.
Is my data secure in Quick Catch?
Yes, Quick Catch is designed with security in mind. Your data is encrypted and stored safely, with restricted access to authorised users only. Regular updates and security measures are in place to protect your information.
What should I do if the system doesn’t recognise the invoice or bill details?
If the system doesn’t capture the information accurately, try taking a clearer photo in good lighting. Ensure the document is flat, without creases or shadows, and that all details are readable. If issues persist, contact support for assistance.
How can I change my password in Quick Catch?
To change your password, navigate to “Accounts” in the top menu, select “Change Password,” enter your current password, and then enter a new password. Save the changes to secure your account.
How do I update my profile information?
Go to “Accounts” in the top menu, select “Edit Profile,” and make any necessary changes to your personal information. Be sure to save your changes to keep your profile up to date.
What type of documents can I upload in Quick Catch?
Currently, Quick Catch supports capturing images of invoices and bills. Please ensure these documents are clearly visible in the photo for the system to process them accurately.
Can I capture a bill as well as an invoice?
Yes, you can! Select “Catch a Bill” from the Quick Catch menu, then take a photo of your bill. Ensure the details are visible in the image. The system will store this information for future reference.
How do I capture an invoice with Quick Catch?
In the side menu, click on “Quick Catch” and select “Catch Invoice.” Then, use the “Take Photo” option to capture a clear image of the invoice. The system will automatically process and store the invoice data.
How do I access Quick Catch?
To access Quick Catch, go to https://sjpr-online.com/ and log in using your username and password. If you forget your password, simply click “Forgot password” on the login screen and follow the instructions to reset it.
What should I do if I can’t remember my login details?
If you’ve forgotten your password, click on “Forgot password” at the login screen and follow the steps to reset it. If you can’t remember your username, please contact our support team for assistance.
